Refund policy

Right of retractation and return

The products offered by Tea Heritage on its website are perishable and personalized and are not subject to the right of withdrawal and cannot be refunded.

In case of delivery not in conformity with the order or defective, the Customer must contact as soon as possible, and at the latest 3 days after the delivery of her/his order, Tea Heritage at specifying her/his order number.

The Customer has the possibility to send back the Product(s) in their original packaging, indicating the reason of refusal on the invoice and can demand either a new delivery respecting the order or the cancellation of the order (with reimbursement of the paid sums).

The direct costs of returning the goods are to be borne by the Customer. The Customer is also responsible for the additional costs of delivery of the Products if she/he has chosen a more expensive delivery method than the one initially proposed by Tea Heritage.