Terms of sale

General Conditions of Sale.

The present General Conditions of Sale (hereafter CGS) are proposed by the company Tea Heritage registered in the RCS of Lyon under the number 828 285 221 and whose head office is located 12 Rue du Bon Pasteur, 69001 Lyon - France.
We will designate hereafter:
" Site ": the site www.teaheritage.fr and all its pages
" Products ": all the products proposed that it is possible to buy on the Site.
"Seller": Tea Heritage, a legal entity offering its products and services via the Site.
"Customer " : the Internet user, private individual or professional, purchasing a product on the website.
"Consumer" : according to the definition of the preliminary article of the Code of Consumption : "Any natural person who acts for purposes which do not fall within the framework of his commercial, industrial, artisanal or liberal activity".

The Internet user visiting the Site www.teaheritage.fr and interested in the Products proposed by Tea Heritage is invited to read carefully these CGS, to save them on a durable support and/or to print them before proceeding to an order on the Site


The Customer acknowledges having read the CGS and accepts them in full and without reserve.

Application of the CGS and the purpose of the Site

Tea Heritage reserves the right to modify at any time the CGS by publishing a new version of them on the Site. The CGS applicable to the Customer are those in force the day of the order on the Site. The purpose of the Site is to propose to the Consumer the online purchase of tea bags, boxes of tea bags, loose teas and herbal teas, tea boxes, personalized tea bags, accessories, gift cards. Access to the Site is free to any user with Internet access.


The selling prices for each of the products presented on the site are in euros and include all taxes, except for the Products for which it is mentioned in all letters that the delivery costs are offered. The total amount due by the customer is indicated on the order confirmation page. Tea Heritage reserves the right at any time to modify its prices on the Site but the selling prices are those in force at the time of the order, within the limit of available stocks. Tea Heritage can in certain cases make available to the Customers promotional codes, they are usable only once per user and their validity is limited in time.


The Products proposed by Tea Heritage on the website www.teaheritage.fr are the object of a precise description in the form of text and image (photograph or illustrations). The objective is to present the Products as faithfully as possible to the Customer in order to bring him to make his choice in full knowledge of the facts. However, the information and photographs illustrating or describing the products do not constitute a contractual document.

Availability of the products

The Tea Heritage Products are offered within the limits of available stocks. If upon receipt of the Customer's order, a product is not available, Tea Heritage will contact the Customer in order to propose a new delivery date in case of a temporary stock shortage. If the stock shortage is definitive, Tea Heritage proposes to the Customer either the delivery of an equivalent product or the refund of the order. The credit card used for the payment will be re-credited with the amount corresponding to the price of the unavailable Product(s) within 30 days from the day the Customer is informed of the unavailability by Tea Heritage.


The products offered by Tea Heritage are those presented on the Site, they are tea bags, boxes and tea bags, loose teas and herbal teas, tea boxes, personalized tea bags, accessories and gift cards. Orders are placed on the www.teaheritage.fr website. The Customer chooses a Product which he puts in his basket, Product which he will be able to remove or modify before validating his order and accepting the present general conditions of sale. He will then enter his details or connect to his space. After validation of the information, the order will be considered final and will require payment from the Customer according to the terms and conditions. The Customer certifies the accuracy and completeness of the information provided to ensure the smooth delivery (code, intercom, cell phone, details required for access in business or hospital, etc. ...). Tea Heritage cannot be held responsible for the impossibility to deliver the products if the information provided by the Customer is insufficient or erroneous. The data relating to the order are kept by Tea Heritage in computerized form and form the contract. The data recorded by the means of payment constitute the proof of the financial transaction. A first email acknowledging the order is then sent as soon as possible by Tea Heritage.

Right of retraction and return

The products offered by Tea Heritage on its website are perishable and personalized and are not subject to the right of withdrawal and cannot be refunded.

In case of delivery not in conformity with the order or defective, the Customer must contact as soon as possible, and at the latest 3 days after the delivery of her/his order, Tea Heritage at info@teaheritage.fr specifying her/his order number.

The Customer has the possibility to send back the Product(s) in their original packaging, indicating the reason of refusal on the invoice and can demand either a new delivery respecting the order or the cancellation of the order (with reimbursement of the paid sums).

The direct costs of returning the goods are to be borne by the Customer. The Customer is also responsible for the additional costs of delivery of the Products if she/he has chosen a more expensive delivery method than the one initially proposed by Tea Heritage.


The payment of the order placed by the Customer on the Site is made by credit card via the secure solution STRIPE. When she/he has filled her/his cart and filled in the necessary information for the billing and the delivery, the Customer must fill in the number of the credit card, the date of validity and the cryptogram in the form provided for this purpose in order to finalize his order. The payment is effective only when the payment centers questioned give their agreement. If the payment is refused, the order will be automatically cancelled and the Customer will be informed. Any order is worth acceptance of the prices.

Incident of payment

In case of fraudulent use of a credit card, Tea Heritage reserves the right to record the coordinates related to the linked order in a payment incident file and to refuse thereafter any order using these same coordinates.

Mode of delivery

The delivery of the Tea Heritage Products is mainly done by a delivery service provider. In case of absence of the recipient during the delivery, the deliveryman contacts the recipient who decides of the return or the handing-over of the order to a third party (concierge, neighbor, trade of proximity).

Delivery time

The products are delivered within 5 to 15 working days after receipt of payment.

If, however, Tea Heritage is unable to meet this delivery time, i.e. more than 15 working days after receipt of payment, the customer may cancel the order without charge.

Verification of the order

Tea Heritage ensures that the products are packaged in such a way as to prevent any damage during transport while limiting the amount of packaging used. The customer must verify before the departure of the deliveryman the conformity and the state of the order. The signature on the delivery note given by the courier is equivalent to acceptance of the order.

In the event that the Product(s) is (are) damaged or missing upon receipt of the order, the Customer must notify this on the delivery slip given by the courier. The Customer has the option of accepting or rejecting the Order and has three days to make a claim in writing to info@teaheritage.fr. This statement must be as precise as possible and accompanied by the order number as well as photos in the case of deterioration.

Tea Heritage reserves the right to accept or not the claim. In case of acceptance the product will be replaced as soon as possible. The risk of loss or damage of the Products is transferred to the recipient upon delivery when he/she (or a third party designated by the recipient) receives and takes physical possession of the Products.

Gift Card

The customizable gift card is sent only by e-mail to the e-mail address of the buyer (entered in the customer account). It is transferable by e-mail to the beneficiary and/or printable and can be used immediately. The gift card cannot be resold, exchanged or reimbursed, even partially, particularly in the event of loss, theft, destruction or fraudulent use.

Valid for one (1) year from the date of purchase. Once the validity period of the gift card has expired, it can no longer be used for purchases, nor reactivated, nor give rise to any reimbursement of the unused amount. It can be used on the Site only, exclusively in the currency and on the Site where the gift card was purchased. The gift card can be used in one go to pay for all or part of a purchase.

If the total amount of the purchase is greater than the total value of the gift card, the gift card may be supplemented by another payment method accepted on the Site. If the total amount of the purchase is less than the total value of the gift card, no refund of the difference will be made and the balance of the card in question will no longer be usable for a future purchase.

The e-gift card is not reloadable, exchangeable or refundable.

Protection of personal data

The personal information collected is essential for the processing and delivery of orders and the establishment of invoices.
In accordance with the French law on "Informatique et Libertés", the processing of personal information is subject to a declaration to the Commission Nationale de l'Informatique et des Libertés (C.N.I.L) under the number 92309.
Personal data is not transmitted to third parties under any circumstances, except to the payment provider STRIPE


Rights and properties

All elements of the www.teaheritage.fr website (in particular registered trademarks, domain names, texts, graphics, logos, sounds, photos and animations) are the property of the publisher of this site, excluding elements emanating from partners of the website. The protection of the http://www.teaheritage.fr website is subject to national and international legislation relating to intellectual property rights. All the rights of the Internet site Tea Heritage are reserved. Therefore, any reproduction and/or representation and/or redistribution, in whole or in part, on any electronic medium or not, present or future, other than individual or private, are prohibited unless expressly authorized in advance. Similarly, the information databases are protected under the law applicable to data compilations. So that any extraction or attempt at extraction, whether total or partial, is likely to engage the civil and penal responsibilities of any offender.

Dispute - Applicable law

Only the present General Terms and Conditions of Sale and Use in French are authentic. In the event that they are translated into one or more other languages, only the French text will be deemed authentic in the event of a dispute.

The rights and obligations of the parties are governed by French law, unless mandatory provisions apply, and in particular by the rules of distance selling (Articles L. 121-16 to L. 121-20 of the Consumer Code), the Law for Confidence in the Digital Economy of June 21, 2004, the law relating to information technology, files and freedoms of January 6, 1978 and the rules relating to mediation of consumer disputes (Articles L151-1 et seq. of the Consumer Code.